Guaranteed Service Response Time Standards


Our service program includes a variety of provisions designed to optimize the availability of your copier equipment.  We are committed to a 4-hour average on-site response time.  The PTS technical staff is educated on all aspects of our products, equipped with the latest communications technology, and linked to our manufacturers collaborative network of solutions and information.  We empower our people to deliver excellence in service day after day.  Our clients can be assured “We are committed to your satisfaction”.

The PTS Service Team has a combined total of 213 years industry experience and a 26 year individual average.  We are confident that we have the professional expertise, knowledge and customer service skills to provide our New Mexico & El Paso, TX customers with the “best in class” service and support you expect with the goal of continued improvement.